Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through our online store and is designed in accordance with international e-commerce standards and best practices.

By placing an order, you agree to the terms outlined below.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet all of the following conditions:

  • Be in the same condition as received (unused, unassembled, and undamaged)
  • Be returned in its original packaging, including all components and accessories
  • Include proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return, you must contact our support team first at:

[INSERT SUPPORT EMAIL]

Returns sent without prior authorization will not be accepted.

If your return request is approved:

  • You will receive detailed return instructions
  • You may be required to provide photographic or video evidence of the product condition
  • The return address will be provided upon approval

Return shipping costs are the responsibility of the customer unless the item is confirmed defective or incorrect.

3. Damaged, Defective, or Incorrect Items

You must inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, you must contact us within 48 hours of delivery and provide:

  • Clear photos or videos showing the issue
  • Description of the problem

Failure to report within this timeframe may result in denial of your claim.

We reserve the right to determine whether the issue qualifies for a replacement or refund.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Products that have been used, assembled, or altered
  • Items not in original packaging
  • Products damaged due to misuse, improper handling, or external factors
  • Clearance, discounted, or final sale items
  • Gift cards

Returns that do not comply with our policy will be rejected.

5. Exchanges

We do not offer direct exchanges.

If you wish to replace an item, you must:

  1. Request a return (subject to approval)
  2. Place a new order separately

6. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time: up to 10 business days after approval

Please note:

  • Financial institutions may require additional time to process the refund
  • Original shipping fees are non-refundable
  • Any applicable transaction or restocking fees may be deducted where permitted

7. Chargebacks & Payment Disputes

Before initiating a chargeback or dispute with your payment provider (e.g., Stripe or PayPal), you agree to contact us first to attempt resolution.

Failure to do so may result in:

  • Delayed dispute resolution
  • Submission of all relevant evidence to the payment processor, including delivery confirmation, communication records, and policy acceptance

We actively monitor and respond to fraudulent or abusive chargeback activity.

8. Product Disclaimer

The Demogorgon Block product is intended for entertainment and decorative purposes only.

  • It is not a medical device
  • It is not intended to diagnose, treat, or prevent any condition
  • It should not be relied upon for any health-related purpose

Use of the product is at your own risk.

9. Limitation of Liability

To the maximum extent permitted under applicable international standards:

We are not liable for:

  • Improper use, assembly, or handling of the product
  • Misinterpretation of product descriptions or images
  • Indirect, incidental, or consequential damages
  • Any loss resulting from reliance on the product

Our total liability shall not exceed the original purchase price of the product.

10. General Conditions

  • We reserve the right to refuse returns that do not comply with this policy
  • We may update this policy at any time without prior notice
  • It is the customer’s responsibility to review this policy before purchasing

11. Contact Information

For any questions regarding returns, refunds, or disputes, please contact:

Trevicompanyco@gmail.com