Shipping policy
OVERVIEW
This Shipping Policy applies to all orders placed through our online store. We operate internationally and ship worldwide.
By placing an order, you agree to the terms outlined below.
1. ORDER PROCESSING TIME
All orders are processed within 1–2 business days.
- Orders are not processed, shipped, or delivered on weekends or public holidays
- In periods of high demand, processing times may be slightly extended
If there is a significant delay, we will attempt to notify you using the contact information provided at checkout.
2. SHIPPING TIME
Estimated delivery time is 6–9 business days after the order has been shipped.
Please note:
- Delivery times are estimates and not guaranteed
- Actual delivery may vary depending on destination, customs processing, and local carriers
3. WORLDWIDE SHIPPING
We ship globally.
Customers are responsible for:
- Providing accurate shipping information
- Any applicable customs duties, import taxes, or additional fees required by their country
We are not responsible for delays caused by customs or local authorities.
4. SHIPPING CONFIRMATION & TRACKING
Once your order has been shipped:
- You may receive a shipping confirmation email
- Tracking information may be provided when available
It is your responsibility to monitor the shipment using the tracking details provided.
5. DELIVERY ISSUES
We are not responsible for:
- Incorrect or incomplete shipping addresses provided by the customer
- Failed delivery attempts due to absence or inaccessibility
- Lost or stolen packages after confirmed delivery
If an issue occurs, you must contact us as soon as possible so we can assist in investigating the matter.
6. DELAYS & FORCE MAJEURE
We are not liable for delays caused by events beyond our control, including but not limited to:
- Shipping carrier disruptions
- Customs inspections or delays
- Weather conditions
- Global logistics issues
7. CONTACT INFORMATION
For any shipping-related questions or concerns, please contact us at:
Email: trevicompanyco@gmail.com